Compliance & Consumer Information

Texas Health & Safety Code §181.105

Jane Ballard Wellness is committed to transparency, client rights, and compliance with applicable Texas law. In accordance with House Bill 4224 (89th Regular Session) and Section 181.105 of the Texas Health & Safety Code, the following information is provided for consumers.

Requesting Your Health Care Records

Clients have the right to access and request copies of their health care records.

To request your records from Jane Ballard Wellness, please submit a written request via email or through the secure client portal. Requests may require identity verification and will be processed within the timeframes permitted by Texas law. Reasonable fees may apply as allowed by statute.

If you have questions regarding your records request, please contact our office directly.

Contacting the Texas Behavioral Health Executive Council

The Texas Behavioral Health Executive Council (BHEC) regulates licensed behavioral health professionals in the state of Texas.

To contact the Council, please visit their official Contact Us page:

Texas Behavioral Health Executive Council – Contact Us
https://bhec.texas.gov/contact-us/

Filing a Consumer Complaint

Consumers may file a complaint with the Office of the Texas Attorney General – Consumer Protection Division if they believe their rights have been violated.

Complaints may be submitted online at:

Office of the Texas Attorney General – Consumer Protection
https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint